Frequenty Asked Questions

Land Tour Package is a combination of accommodation +Transfers +Sightseeings for Domestic and International travel.

A set number of people traveling together following a set itinerary organized for the group with Meals inclusive alongwith a Tour Director travelling from the start to the end of the Tour make a Group Tour .

These are conducted on Fixed Dates and operates only if the Minimum Number of people   are met for the Booking to travel on those mentioned dates .

FIT on the other hand is a Fully Independent Tour, which follows a prepared itinerary and can be constructed by putting together various tour components as per your choice .This is popular for individuals,families or any groups who wants to explore on their own as per their individual preference and schedule

During the large scale events some of the Hotels may announce No Sale period or during a particular period the Hotel Inventory are presold in advance and this is termed as Black Out Period.

During Long weekends and Festival Holidays, hotels/attractions apply High Season surcharges. Also some Hotels or resorts apply weekend surcharge round the year. Hence our recommendation will be to book your vacation well in advance.

Once you pay us the Booking amount we process your bookings with the Airline and our suppliers .We come to know the final status of availability of the respective airline class and Hotel quoted only when revert is received from the respective partners and thereafter the same is conveyed to you.

At times, if the quoted Hotel and Airline Seats at the class on which the quote was based are not available we may provide you with alternate options with or without any extra charges.a

When we provide you with the Confirmation Vouchers we mention the contact name and number of our representative in the respective countries of your travel.

However apart from our represenatative you will always have Local Indian contact number which will be easily accessible for you.

Addition or reduction of any person is accepted, the same may affect the pricing of the Tour. However there might be cancellation charges applicable towards the reduction of passengers.

At Tour Excu we have a team of highly Reliable, Experienced and knowledgeable Vacation Consultants, who co-work with you to design customized International/India vacations as per your liking. Just let us know your choice of Destination, Duration and Budget, Special Requirements (if any) and we shall provide customized solution as per your liking. So whether you are looking for a family vacation or a romantic escape to a popular or off-beat destination, inclusive of accommodation, sightseeing, transfers, flights/train, meals, or standalone service, you can rely on us. 

It is advisable to always carry photo copy of your travel documents like passport with visa page, ticket and insurance policy document and extra copies of your photograph. Carrying scan copies of these in a pen drive and also mailing them to your personal id is a good idea. Share your overseas local contact number with us or any of your close friend or relative based in home country. Do not carry valuables on person and it is better to avail safe deposit locker facility in the hotels. Avoid secluded streets and areas that seem unsafe.

Private Transfers : Vehicles are exclusively for the usage by the respective client and once they reach the meeting point,they are met by our representative holding a Place Card and therafter directly transferred to the Hotel.

Private Sightseeing: Clients have exclusive vehicle for taking them on sightseeings and irrespective of countries they are always picked up and dropped at the Hotel Lobby. The clients need to be at the Hotel Lobby atleast 10-15minutes prior as the driver will not wait for more than 5 minutes and will leave.The same services if not utilized cannot be claimed for refunds.

Timings of pick up are adhered during Private transfers wherein on Seat In Coach basis there could be delay of 10-15mnts as there are people who are being picked / dropped from/to the other Hotels .

However in all cases whether private or Seat in Coach basis you have to be at the Hotel Lobby approx 10mnts prior to the scheduled time.

Though it’s a private tour the services will be from point to point as per the schedule/Itinerary, unless otherwise specified in the package.

We have the Meeting Point mentioned in our travel Vouchers which are handed over to you during the time of your travel.You have to proceed to the meeting point or counter. The Placard may or maynot be held by the representative.

Optional Tours are normally Half Day or Full Day sightseeings Tours which are not part of standard/booked packages. You may book these tours in India itself with us or opt to book the same while on Tour. We highly recommend booking the same in India itself.

Add- on Tours are short vacations to new destination which may not be part of the standard/suggested/booked package, which are inclusive of accommodation, sightseeing’s and transfers. These can be easily combined with your main package and can be opted pre or post the main tour.

Whenever it is mentioned “You will see” you will be largely seeing monuments or other attractions from the Vehicle you are travelling and sometimes there can be a brief photostop.

In case of visit we halt and spend sometime to see the particular attraction or monuments. Some of them do not charge any entrance fees. If there are any entrance fees and the same is not included in your package you may choose to pay as per your choice.

ROE stands for Rate of exchange which is the value of one country's currency expressed in another currency. ROE is always dynamic. Tour operators advise the rates based on daily quote received from authorized foreign exchange dealers. ROE seen in daily newspaper is the reference rate for inter- bank dealing and transactions which would always be different and lower than Cash/TC (Traveler cheque) – selling rate that is applicable to purchasers of foreign currency from authorized exchange dealers.

Refunds will be made only in INR. As regards rate, the lower of the exchange rates between the ROE on the date of your payment and the ROE on the date of your refund will apply.

Unused Forex can be enchased to INR through authorized foreign exchange dealer based on his buying rate for the day or used for future overseas travel with Tour Excu.

En cash bare minimum of the foreign in to local currency at the airport only to meet your immediate needs. Local banks / Authorized Money changers are better places to en cash owing to their favourable exchange rates.

Yes, we do. We can assist you with foreign exchange requirement for spending on tour.

Double share or Twin share basis means occupancy of 02 Adults in the same room, wherein you will be provided two separate single beds in case of ‘Twin’ and a single King size bed you have booked ‘Double’.

EPAI Stands for European Plan (Room only basis with Hotel Taxes inclusive), CPAI Stands for Continental Plan (Room with Breakfast and Hotel Taxes Inclusive), MAPAI Stands for Modified American Plan(Room with Breakfast and One Major Meal either lunch or Dinner and Hotel Taxes Inclusive ), APAI Stands for American Plan(Room with Breakfast and All Meals i.e. Breakfast, lunch & Dinner and Hotel Taxes inclusive)

Most of the Hotels ask for Security Deposit during the check-in process in the form of Credit Card guarantee or cash deposit. Cash is however refunded at the time of check out from the Hotel.

Normally we do request for Early check-In or late check out as per your flight booked, however the same at the sole discretion of the Hotel. Most of the hotels charge. In case you wish to have a guaranteed early check in or late check out, subject to availability you will have to pay the requisite charges. You may check with us at the time of booking and we shall be happy to assist you.

All the above Terms refer to the accommodation wherein you stay during your Holiday and are your provision for Home away from Home.

Hotel is a commercial Establishment providing lodging, meals and other guest services. Although hotels are classified into ‘star’ categories (1 to 5 star deluxe), there is no standard method of assigning these ratings, and compliance with customary requirements is voluntary

Destination Resort is a resort that contains, in and of itself, the necessary guest attraction capabilities, it does not need to be near a destination (town, historic site, theme park, or other) to attract its public. A commercial establishment at a resort destination such as a recreational area, a scenic or historic site, a theme park, a gaming facility or other tourist attraction may compete with other businesses at a destination. Consequently, another quality of some destination resort is that it offers food, drink, lodging, sports and entertainment, and shopping within the facility so that guests have no need to leave the facility throughout their stay.

Apartment hotels are flexible types of accommodation; instead of the rigid format of a hotel room, an apartment hotel complex usually offers a complete fully fitted apartment. The length of stay in these apartment hotels is varied with anywhere from a few days to months or even years. The people that stay in apartment hotels use them as a home away from home, therefore they are usually fitted with everything the average home would require and provides an economic stay for people who wish to stay longer .

Lodges are generally looked down for accommodation purpose and is generally related with people who have very little budget or are bagpackers. Today Tourism Industry around the world has got a different meaning to it and there are Luxury Lodges or Eco Lodges which are worth for stay and relaxation. In New Zealand, Lodges are the most luxurious and expensive accommodation option. Such Luxurious Lodges are now available in many countries.

Though your hotel stay is pre-paid as mentioned in the voucher shared with you and produced to the hotel on check in, it is customary for the hotels to collect the security deposit or credit card details towards the said deposit, in order to secure its interest in the event of guest using any services or incidentals at the hotel or any damage caused to hotel property and assets as these are not covered in the voucher and hence needs to paid for separately before check out.

These facilities are totally at the discretion of the hotel. While we specifically write to the hotel to arrange this, they acknowledge with a rider that it will be considered only subject to availability on the day of your check in or check out since it is dependent on the occupancy level of the hotel on the said day. We therefore recommend clients to choose flight schedules wherever possible on airlines whose arrival and departure are better aligned to check in and check out time. If early check in or late check-out is required on guaranteed basis, the same can be arranged by booking an extra night or supplement as adviced by the hotel/resort

It could be a buffet or fixed menu or packed meal or Ala Carte, do check about the same during the booking process.

Most of the Cities around the world have Indian Restaurants .The same can be checked for on the internet or we shall be happy to assist you with the list of some recommended restaurants. However there are certain suburban cities which will not be able to offer the Indian meals and one will require to try out local meals which is a different experience altogether..

As per General rule applicable by all the airlines Max 20Kg per individual and one Hand baggage not more than 5Kg is allowed. However the same may vary for few sectors and some airline. We advise you to check your E.Tickets wherein the same is specified or check with us during the time of booking.

The weight allowed to be carried is always on per person basis and needs to be adhered accordingly. The luggage with 30kg will be charged extra , thus it is advisable to shift the 10kg to other bag which is carrying less.

Baggage Policy varies from airline to airline. Normally airline allows 20Kg, however most of the low cost carriers permit only 10-15 Kg, some charge you for the entire luggage. Hence we recommend you to check the same with the respective airline that you have opted for prior to your travel. Whenever we manage your airline Booking we will provide you the luggage policy details.

Airfares are dynamic in nature and normally are lower if booked well in advance. Other advantage is you get preferred date and schedule of your choice alongwith the Lower class fares benefit.

  • Yes, you can carry personal wheelchair or other mobility equipment as checked baggage from guests dependent on such equipment. Guests may carry their assistive devices weighing up to 15 kgs free of charge as additional baggage, subject to the limitation of the aircraft. As per the Piece Concept, free baggage allowance will apply as per the respective class of travel i.e. First Class, Premiere and Economy. We would recommend you let us know at least 48hrs prior to your departure so we can verify the confirmation with respective airline as each airline terms and conditions vary.
  • Acceptance of power-driven wheelchairs/assistive devices using batteries shall be subject to regulations governing the carriage of dangerous goods.
  • If you are travelling with your own wheelchair, Please inform us about the specifications (length, breadth, height, weight and details of power supply/batteries if electric powered) at least 48 hours prior to your journey to enable us to confirm the same with respective airline.
  • Personal wheelchairs that cannot be accommodated in the cabin shall be stowed in the cargo hold and returned to the guest at the destination.

If your Visa is valid you can use the same for travel and enjoy your holiday.

You can travel, and have to satisfy the immigration authorities at the airport and produce official invitation letter to that effect.

Validity period of a visa defines the period within which you can undertake your travel. Within this period your actual length of stay is restricted to fixed number of days permissible on a tourist visa by the respective country. Needless to say the number of days between your departure and return date should be inside this permissible limit.

Passport should be valid for minimum period 06 months from the intended date of travel abroad.

Kindly note that passport with 20 year validity will not be accepted for Schengen visa covering 25 countries and also Malaysia. If you are planning a visit to any of these countries it is mandatory to apply and get a new passport with 10 year validity.

ECNR signifies ‘Emigration check Not required’ and ECR signifies ‘Emigration Check Required’. Holders of ECR passports need Emigration Check clearance from GOI- Protector of Emigrants specially when going on work visa. However, ECR passport holders travelling on a tourist visa do not need clearance; this is known as an Emigration Check Suspension.

This is not a compulsion. Visa can be applied for with Marriage Certificate or a Wedding card with some photographs of marriage.

assport is not mandatory to travel to Nepal. As per the Nepalese Immigration, Indian Nationals Traveling to Nepal must possess any ONE of the following documents:

  1. Passport
  2. Driving License with photo
  3. Photo Identity card issued by a Government Agency
  4. Ration Card with Photo
  5. Election Commission Card with Photo
  6. Identity Card issued by Embassy of India in Kathmandu
  7. Identity Card with Photo issued by Sub- Divisional Magistrate or any other officials above his rank

Indian passport holders travelling to the Visa on arrival countries need not apply for visa prior to travel and can obtain the same on arrival on the basis of following documents:

  1. Original Passport valid for 6 Months from the date of travel
  2. Return Confirmed Air Ticket
  3. Hotel Confirmation
  4. Foreign Exchange currency
  5. Sponsor Letter if required
  6. Overseas Travel Insurance

No, you need to have minimum 6 months validity on your passport calculated from the date of return to India from your tour.